1. Introduction

These Terms & Conditions (“Agreement”) govern your (“Buyer”, “you”, or “your”) purchase and use of goods and services from us, Best Pickle Paddle (“Seller”, “we”, “us”, “our”), operating via the website bestpicklepaddle.com (the “Site”). By placing an order or otherwise engaging our services, you agree to be bound by this Agreement.

2. Scope of Services

2.1 We specialise in OEM/ODM manufacturing of custom pickleball paddles, balls, nets and related accessories (the “Products”), including engineering, prototyping, packaging, and production services, as described on the Site. 2.2 Buyer may use the Site (and/or quotation request forms) to submit specifications, request samples, place purchase orders (POs) and engage our services. 2.3 All services and supply are subject to these Terms & Conditions plus any separate written (email/PO) agreement accepted by both parties. To the extent of any conflict, the separate agreement governs.

3. Quotation & Order Process

3.1 Upon Buyer request, we provide a quotation including price, MOQ, lead time, materials, packaging, certification, etc. 3.2 Buyer confirms the quotation by issuing a Purchase Order referencing our quotation number and acceptance of these Terms. 3.3 We reserve the right to refuse or cancel any order, especially if the Buyer’s credit, design requirements or specifications are not acceptable to us. 3.4 Production begins only after we receive: (a) written order confirmation; (b) agreed deposit payment; (c) approved artwork/specs/samples; and (d) any relevant certification or engineering sign-off by Buyer.

4. Prices & Payment Terms

4.1 All prices are in USD (unless otherwise specified) and do not include taxes, duties, customs, shipping, insurance or other fees unless indicated. 4.2 Payment terms: standard is [e.g., 30% deposit + 70% before shipment] or other agreed milestone. 4.3 Late payment may incur interest at the rate of [e.g., 1.5% per month] or the maximum permitted by law. 4.4 We may adjust pricing (for material cost increases, certification cost changes, etc.) if Buyer delays order finalisation by more than [e.g., 30 days].

5. Lead Times, Production & Delivery

5.1 Estimated lead times are provided at quotation stage. These are approximate and not guaranteed unless explicitly agreed in writing. 5.2 We will use commercially reasonable endeavours to deliver on time, but we shall not be liable for delays caused by force majeure, shipping delays, customs, import/export restrictions or Buyer-caused delays. 5.3 Delivery terms are [e.g., FOB, CIF, DDP – whichever agreed]. Title and risk transfer to Buyer as per the agreed Incoterm at the specified point. 5.4 Buyer is responsible for import duties, taxes and regulatory compliance in Buyer’s territory unless otherwise agreed.

6. Samples & Quality Assurance

6.1 We may provide pre-production samples for Buyer approval. Buyer must approve in writing (email) before bulk production. 6.2 We maintain QC processes (e.g., ISO 9001, BSCI) and conduct inspections at key checkpoints. However, Buyer is responsible for specifying inspection criteria and acceptance standards. 6.3 Minor colour/measurement tolerances typical in manufacturing shall not constitute a defect unless materially affecting performance.

7. Changes & Cancellations

7.1 Any changes to specification, quantity, packaging, material or lead time must be agreed in writing and may incur additional cost or delay. 7.2 If Buyer cancels an order after production has commenced, Buyer shall indemnify us for incurred costs (raw materials, labour, tooling) and agree to pay a cancellation charge of [e.g., X%] of the total order value.

8. Intellectual Property

8.1 We retain all rights in our proprietary designs, tooling, drawings and manufacturing methods unless otherwise agreed. 8.2 Buyer represents it owns (or has obtained) rights in any trademarks, logos, artwork or specifications it provides and will indemnify us against any third-party claims. 8.3 Buyer may use our name/logo in marketing only with our prior written consent.

9. Warranty & Limitations

9.1 We warrant that Products will conform to agreed specifications and will be free from material defects in workmanship for a period of [e.g., 12 months] from shipment. 9.2 This warranty does not apply to damage caused by misuse, modification, improper storage, natural wear and tear, or failure to follow usage instructions. 9.3 Buyer’s sole remedy under this warranty is limited to repair or replacement of defective Products (at our option). We shall not be liable for incidental, consequential or special damages, including loss of profit, business interruption or third-party claims. 9.4 Our total liability under this Agreement shall not exceed the invoice value of the Products giving rise to the claim.

10. Confidentiality

Each party agrees to treat as confidential all non-public information disclosed by the other party (including designs, pricing, manufacturing methods and business data) and to use such information only for purposes of fulfilling the Order.

11. Compliance & Export Controls

11.1 Buyer shall not purchase Products for use in violation of export, import or trade control laws, including sanctions and embargoes. 11.2 Buyer shall obtain any required licenses, permits or certifications in the destination country. 11.3 We warrant our operations comply with relevant manufacture standards; Buyer is responsible for compliance in its market (e.g., USAPA certification, CE marking) unless otherwise agreed.

12. Force Majeure

Neither party shall be liable for failure or delay in performance due to causes beyond its reasonable control (for example, natural disasters, fire, labour disputes, war, government action or shortages of materials). The disrupted party shall promptly notify the other and use reasonable efforts to resume performance.

13. Governing Law & Dispute Resolution

13.1 This Agreement shall be governed by and construed in accordance with the laws of the People’s Republic of China (or other chosen jurisdiction). 13.2 Any dispute arising under or in connection with this Agreement shall be resolved by arbitration under the rules of [e.g., CIETAC] in [city, country], with the language of arbitration being English. 13.3 Each party will continue to perform its obligations pending resolution of any dispute.

14. Entire Agreement & Amendments

This Agreement constitutes the entire understanding between the parties with respect to its subject matter and supersedes all prior agreements or communications (oral or written). Any amendment must be in writing and signed by both parties.

15. Severability

If any provision of this Agreement is held invalid or unenforceable, the remainder shall continue in full force and effect and the invalid provision shall be replaced by one validly expressing the parties’ intent.

16. Notices

Any notice required or permitted under this Agreement shall be in writing and sent by email to the relevant party’s address or other agreed contact. Notices are effective on receipt.

17. Assignment

Buyer may not assign its rights or obligations under this Agreement without our prior written consent. We may assign to a successor entity without Buyer’s consent.

18. Language

If this Agreement is translated into another language, the English version shall prevail.

By using our Site, requesting a quote, placing an order or engaging our services, you acknowledge that you have read, understood and accepted these Terms & Conditions.